Testimonials


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DMS has done it all for us - affordably and on-time too. They've printed a range of products for us from postcards to mailings to posters and signage to major reports. Darci is a pleasure to work with and the print quality is always top-notch.

DMS has been willing to work with us through last minute changes to projects and did so with grace and ease. We've never had a problem with deadlines and never had to question the print quality or service provided. We've gone back to DMS year after year due to service, cost and quality.

Michelle K. Massie, A+ Schools May 25, 2018


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I just wanted to share a quick note and let you know what a great job Direct Mail Services continues to do with the printing and mailing out my quarterly brochure.  Over the past 8 years I have found Darci and her staff to be very helpful, efficient and the services provided are definitely cost effective and save me a lot of time and worry. Thanks for being a quality business that is so easy to work with!

JoAnne M., Monroeville Recreation Department May 25, 2018


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I first encountered DMS when I worked for a huge non-profit arts organization and conducted direct mail campaigns to thousands of people. DMS worked with us to reach as many people as our budget could allow and then they found a way to help us reach even more people.  Years later in retirement my husband and I started an orphanage in India.  I drafted hundreds of mail merge letters and stuffed envelopes until we grew too big for me and a few volunteers to handle.  Sheepishly, I reached out to Martha at DMS and learned that they value clients both big and small.  For more than 10 years now, DMS has been handling the printing of our newsletters, the merged letters, the assembly and the posting of all our work.  It is no exaggeration to say that they have played a big part in our success.  Thanks, DMS, from 160 kids in India.

Leslie Swensen, James Connection May 25, 2018


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Our group was referred to DMS from our designer about 15 years ago, and the quality of service and extraordinary expertise of DMS is unparalleled.  Our mailings are organized and mailed quicker than expected, and our jobs are always expedited in an excellent manner.  We recommend DMS with great enthusiasm!

Joy Merusi Director, Digestive Health Programs, University of Pittsburgh May 25, 2018


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I have been more than satisfied with Direct Mail Services since the beginning of our business relationship. The cost and time savings we have incurred when utilizing their services has been a great asset to our company. Their efficient, friendly and professional services are praiseworthy. It has been a pleasure working with Patti Neary.  I have been very impressed with her friendliness and responsiveness.  I cannot say enough good things about the fantastic service Direct Mail Services provides to us.  We highly recommend Direct Mail Services, especially for businesses where quality is everything.

Mary, Construction Advancement Program of Western PA May 25, 2018


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I sat next to Darci Saunders one afternoon about seven years ago at an AFP lunch when I had just started working in nonprofit development. She was friendly, knowledgeable, and super-helpful to someone who needed to learn quickly about newsletters, direct mail, annual reports, etc. Darci has helped me with all of those tasks and more. It takes a special kind of person to be able to take on (and alleviate) the stress that comes from a busy development office. Darci, and everyone at Direct Mail Service, knows how to make you feel that everything – including that slightly late appeal letter – will be just fine.

Meryl Hellring, Tickets for Kids Charities May 25, 2018


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I truly enjoy working with DMS as you always provide prompt no hassle service.  It saves me a ton of time not having to send the mailer myself.  Money well spent in my book!

Holly May 25, 2018


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Direct Mail Service is a partner and advocate for our organization. All projects, spanning integrated campaigns to stand-alone-pieces, are produced with superior quality and adherence to budgets. Timeliness and attention to detail are first class. Direct Mail Service works with me and my team members, from concept to completion, and with impressive results.

Annette H., Goodwill of Southwestern PA May 25, 2018


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We have maintained an excellent working relationship with DMS for the past 15 years.  Their commitment to timely and efficient service is what stands apart from others.  We’ve had many tight deadlines for our direct mail appeals, and Nancy Worton and team always work late hours to make sure those deadlines are met.  They are also great at finding solutions to complex problems to create better efficiency, and they proofread our appeals before sending.  Kind and friendly service, coupled with fair and competitive pricing makes Direct Mail Service Inc. a vendor I would highly recommend!

Sean D., University of Pittsburgh May 25, 2018


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I can always count on Nancy at DMS to handle the most challenging projects.

I highly recommend DMS for their excellent customer service, attention to detail and exceptional turnaround times!

Carol Miller, Reed & Witting May 25, 2018


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The Office of Admissions at Point Park University has worked with Direct Mail Service for well over a decade. We have always been pleased with the quality of the service provided and the speed in the delivery of our bulk mail pieces to our prospects.  Michelle and her team are extremely easy to work with and always quick to respond to our questions. Michelle offers great insight, suggesting options to best meet our needs and our budget. We have a great working relationship!

Nicole, Point Park University May 25, 2018


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In the time that I have been in my position of Show Marketing Director for the Pittsburgh Cultural Trust, I have always found the work we have received from DMS to be excellent.  We often work under tight deadlines and crazy schedules and DMS has always come through in a professional and personable manner.  Many thanks to the staff at DMS and I look forward to continuing our great relationship!

Jamie Cuba, Pittsburgh Cultural Trust May 25, 2018


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Our non-profit began working with DMS in 2012. When we were shopping for a new mailing service Darci came out to share what DMS could offer. Her presentation won us over. In the years since, we have found Darci to be a great representative for us.  She helped us save money on our mailings by suggesting simple adjustments that were missed by others.  She is professional, capable, available, and flexible. Darci well represents the service that we have received from DMS.

Nita, Non-profit in the Pittsburgh area May 25, 2018


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I have worked with DMS/Patti Neary for the past 10 years. They have printed letters and mailed gifts to our various clients. Each time I have worked with Patti, she has always been very professional, efficient, flexible with our timeline and a few years ago, she even went the extra mile to suggest different packing to save money. I value our partnership and look forward to future projects with DMS.

Kristen, Financial Services Company May 25, 2018


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We have been working with Direct Mail Service since 2011, and have had 100% satisfaction since forming our partnership.   We funnel all of our customers’ print mailings to Patti Neary, usually while requiring an expedited turnaround.  The Direct Mail team offers the perfect blend of expertise, service and fair pricing to help us meet those deadlines with satisfaction.  The next time that Direct Mail lets us down will be the first time.

Bill Miller, Press Craft Printers May 25, 2018


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Our graphic arts and production company has dealt with Direct Mail for many years. Over that time, we have come to rely on their excellent, consistent and reliable service. Sometimes, due to our clients' instructions, we've had to deal with other mail houses and when we do we often wonder: will they make the deadline and will they process the materials in a clean and timely fashion, like Direct Mail does? With Direct Mail we never have those concerns. Direct Mail has made our business, and our clients' businesses, run more smoothly.

Kathy May 25, 2018


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I have been working with DMS/Darci for almost a decade, first at a previous position with another organization and now with my current company, Civil & Environmental Consultants, Inc. (CEC), since I started here in 2012.  CEC relies on DMS for an array of direct mail pieces, letters with complex addressing requirements, and collateral.  We frequently make last-minute requests, have non-traditional needs, and send numerous projects simultaneously.  Darci always responds quickly and finds a way to get us what we need.  I trust her.  Plus, she always asks about how I’m doing and she’s a joy to work with.  It’s nice to have a personal connection when it comes to projects that are critical to our communications efforts.

Emily C., CEC May 25, 2018


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For the past four years, DMS has been instrumental in helping us communicate with our customers and the residents of Allegheny County.  Working with DMS has enabled us to more effectively target new riders and individuals with a vested interested in what we do. DMS has also assisted us with a number of time-sensitive assembly projects that would not otherwise have been possible. Despite living in a digital world, we still see tremendous value in direct mail and the services DMS provides.

Port Authority June 26, 2018